Introduction
This Privacy Policy explains how Caring Pharmacy (caringpharmacy.com.au) collects, uses, stores, and protects your personal information. By using our website, you agree to the collection and use of your information in accordance with this policy.
We are committed to protecting your privacy and complying with applicable Australian privacy laws.
Information We Collect
We may collect personal information when you use our website, place an order, or interact with us. This information may include your name, email address, phone number, billing and shipping address, and payment details.
We may also collect non-personal information such as your IP address, browser type, device information, and how you interact with our website.
Account and Order Information
When you make a purchase or create an account, we collect information necessary to process your order. This includes your contact details, delivery address, and purchase history.
We use this information to fulfil orders, provide customer support, and maintain records of transactions.
Email and Marketing Data
When you subscribe to our newsletter or provide your email during checkout, we may use your email address to send you marketing communications, promotions, product updates, and special offers.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.
We may use email marketing platforms to manage and send communications, and your information may be stored securely with those providers.
Website Analytics and Tracking
We use analytics tools to understand how users interact with our website. This may include tracking pages visited, time spent on the site, and actions taken.
We may use tools such as cookies, pixels, and similar technologies to collect this data. This helps us improve website performance, user experience, and marketing effectiveness.
Shopping Cart and Browsing Data
We may collect information about your browsing behaviour, including products viewed, items added to your cart, and abandoned carts.
This information may be used to improve your shopping experience and to send reminders or marketing communications about products you have shown interest in.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality and personalise your experience.
Cookies may be used to remember your preferences, keep items in your cart, analyse traffic, and deliver relevant advertising.
You can control or disable cookies through your browser settings, but doing so may affect the functionality of the website.
Use of Personal Information
We use your personal information for purposes including processing orders, delivering products, providing customer service, improving our website, and conducting marketing activities.
We may also use your information to detect fraud, maintain security, and comply with legal obligations.
Sharing of Information
We may share your information with third-party service providers who assist in operating our business. This may include payment processors, delivery companies, marketing platforms, and analytics providers.
These third parties are only provided with the information necessary to perform their services and are required to handle your data securely.
We do not sell your personal information to third parties.
Data Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. This includes using secure systems and limiting access to authorised personnel.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.
Your Rights
You have the right to access, update, or request deletion of your personal information. If you would like to make a request, please contact us.
You also have the right to opt out of marketing communications at any time.
Third Party Services
Our website may use third-party services such as payment gateways, analytics providers, and advertising platforms. These services may collect and process your information in accordance with their own privacy policies.
We are not responsible for the privacy practices of third-party services.
International Data Transfers
Some of our service providers may store or process your data outside of Australia. By using our website, you consent to the transfer of your information to these providers.
Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Your continued use of the website constitutes acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us through our website.
Last updated: 18 March 2026