Effective Date: 11/08/2025
Caring Pharmacy Australia (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with us online or in-store.
1. Information We Collect
We may collect the following types of personal information when you use our services or interact with us:
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Personal details: such as your name, address, and date of birth.
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Contact details: including your postal address, email address, and any other contact information you choose to provide.
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Transaction details: purchase history, payment information, and receipts.
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Account information: when you create an account on our website.
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Website usage data: including your IP address, device type, browser type, and browsing behaviour through the use of cookies and analytics tools.
We only collect personal information that is reasonably necessary for our business activities and to provide you with the products and services you request.
2. How We Collect Your Information
We collect personal information in several ways, including:
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When you make a purchase in-store or online.
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When you create an account on our website.
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When you subscribe to our newsletters or marketing communications.
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When you interact with us via social media or online forms.
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Automatically through cookies and similar technologies when you use our website.
3. Why We Collect and Use Your Information
We use your personal information to:
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Process your orders and payments.
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Deliver products and services to you.
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Manage your account and transaction history.
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Communicate with you about your purchases, updates, and special offers.
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Improve our products, services, and website functionality.
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Comply with our legal and regulatory obligations.
We will not use your personal information for purposes other than those listed above without your consent, unless required or authorised by law.
4. Disclosure of Your Information
We may share your personal information with:
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Service providers who assist us in delivering our products and services (such as payment processors, couriers, and IT support providers).
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Regulatory authorities, where required by law.
We do not sell your personal information to third parties. All third-party providers are required to handle your personal information in accordance with the Privacy Act.
5. Storage and Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and managerial safeguards.
When your personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
6. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or out of date.
Requests can be made in writing to our Privacy Officer at the contact details provided below. We may require verification of your identity before providing access.
7. Cookies and Website Tracking
Our website uses cookies and similar technologies to:
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Improve site functionality and performance.
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Analyse website traffic and usage patterns.
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Deliver personalised content and offers.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.
8. Direct Marketing
We may use your personal information to send you promotional materials, special offers, or other marketing communications.
You may opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective when the updated policy is published on our website. We encourage you to review it periodically.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer via the Contact Us form on our website. We will respond to your enquiry as soon as reasonably practicable.